At hocotech.ca, your satisfaction is our priority. We offer a clear and straightforward return and warranty process to make your shopping experience as smooth as possible.
You have 15 days from the date you receive your order to return most products for any reason, provided they are in their original condition—unused, clean, and with all packaging and accessories intact.
Yes, customized or personalized products, and items that have been opened or used, are not eligible for return. Please inspect your order upon receipt and contact us right away if there are any issues.
To start a return, please contact our customer service at sales@hocotech.ca with your order number to request a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
If the return is due to a defect or our error, we will cover the return shipping costs.
For all other returns (change of mind), the customer is responsible for return shipping costs.
Once your return is received and inspected, and if it meets our return criteria, we will process a refund to your original payment method, minus any applicable restocking fees. Refunds will be issued within 7 business days.
Our products are covered by a warranty against manufacturing defects. Warranty durations vary by product. Please refer to the product page or contact us for specific warranty information.
If your product is defective within the warranty period, contact us at sales@hocotech.ca with your order details and a description of the issue. We will guide you through the warranty claim process.
Please include the original packaging, all accessories, a copy of the purchase receipt, and the RMA provided by our customer service.
For further assistance or questions, please contact our support team at contact@hocotech.ca. We are here to help!